LITERATURE REVIEW IN BUSINESS COMMUNICATION

INTERPERSONAL COMMUNICAION

Communication in business environment is of very high essence because all the activities or duties being undertaken in the premises have to be communicate to the people concerned either from the management to the subordinate or management to management or even to the outsiders who in this case include consumers. It is therefore necessary to relay information from one point to another and this information must be accurate so as to deliver on the right kind of work requested either by management or consumer. Developing the right communication skills is therefore necessary for everyone undertaking business activities and one key area is interpersonal communication(Browne, 2012).

Interpersonal communication enables one to convey information in business environment in both formal and informal ways but with skills that make the information being passed to be accurate and clear. Interpersonal involves four major areas and they are as follow. First is the source of the information which in this case is the person that initiates the information that is to be conveyed. Second is the messenger who is the person to deliver or the means by which information will be carried from the source. The third party is the recipient who therefore is the one the information was meant for and on receiving this information he/she is expected to understand the information and act accordingly. The fourth key party is the feedback where once the recipient has gotten the message and understood it he/she gives feedback accordingly either by sending back a message or providing what has been asked for(Keller,2013).

 

 

NEGOTIATION

Negotiation in business is a way of settling business misunderstandings and personal interests without anyone feeling mistreated. Negotiation in business also means reaching amicable agreement between two parties where negotiations result in a win-win situation for both members. Employing good business communication skills like interpersonal communication is the best way to negotiate in business world because it brings in professionalism something that all business people respect since it takes all matters at hand to a more serious level. It is important to also note that any kind of business requires negotiation in order to win the customers’ heart and therefor enabling you to conduct business with them.

Business negotiation requires a lot skills and quality interpersonal communication in order to win the trust of people that one is in negotiation with. To best achieve this it is important to prepare well for any negotiation and this include good research on the topic of negotiation. Having a good background information puts one in a different level with others because besides giving you an advantage of knowing more than the rest it boost your self-esteem therefore enabling you to easily convince the other partners with a good flow of expression(Michael, 2014).

Negotiation will as well require that you engage in business discussion so as to get room to feel the other person’s opinion and point of argument and to learn about the background information too. Once you have learned how the rest argue out you are able to drive your point home and convince them accordingly therefore reaching a mutual agreement and more important winning the battle, it is a business negotiation therefore winning should always be a concern because money and other resources are at stake.

 

The best way to get the best out of a business negotiation is by ensuring that every point given out is as clear as possible because the people you are trying to convince are either consumers or fellow business people who will only invest their time and resources and more importantly money in what the business is offering them. It is therefore important to clarify each and every point and by so doing the people you are negotiating with will have an easy time trying to understand.

Negotiation may at the end result in an agreement which therefore means that an understanding has been reached between the negotiating parties or a disagreement as well which will therefore mean the negotiation was not convincing enough. It is not bad at all not to agree at the end especially in business talks since it is not always that we emerge as winners or people will always agree on what the business sale. I though feel that failed negotiation should give us another opportunity to redraft our ways and come up with something better that will warrant an agreement in the next negotiation if given a chance to.

Feedback to the agreement made during negotiation is what should classify certain negotiation as successful because for example if a business organization manages to convince their consumers on investing in their project or product then the organization should ensure that the project or product is as good as they talked about in that it enables the consumer to enjoy its benefit just as much as the business group.

 

 

CONFLICT MANAGEMENT

Conflict management in business world involves finding an amicable solution to the interest or values or decisions or even goals between different parties that interfere with each other. When two or more parties conflict it becomes hard for the daily operations of those particular organizations to be conducted and therefore there is need to solve these conflicts as soon as possible. Conflict management is therefore the act of finding a solution to the struggles between business parties.

Some of the ways to management conflict include the following ways; use of force to solve conflict and this is always one sided because those with authority use force to get whatever they want regardless of what happens to those below authority. I find that as much as it has its advantages use of force in business world does more damage than good. Use of force damages relationship between the business and the other parties this means that the two cannot do business in future smoothly. This strategy may also cost the business more because by use of force the other parties will not be willing to spend when they know very well that they were compelled to take that path and since the business group that used forced methodology want to see their actions acted upon they will have no choice but to put in more resources. This method may as well give the other party an advantage to use the same means in future if the business finds itself in similar situation(Corkindale, 2007).

 

Another strategy of conflict management is collaborating to finding a solution that works best for both parties and one that ensures both emerge as winners. This method brings together both parties therefore giving them an opportunity to relate to each other and build on respect. This method also helps the two develop trust now that they know they can count on each other to find a just solution to any conflict that may arise.

Give and take is another form of conflict management where the parties involved just find a way to ensure that no one benefits more from the situation but instead both go home with something to hold on, it may not necessarily be what they expected as long as none of them complains about it and by so doing a quick solution is found and the tension between the two is resolved.

The last but not the least way is avoiding the situation completely and this is by choosing not to indulge in anyway in that particular conflict. It may not be the best because the avoiding party does not gain in a way but at the same time it gives them an added advantage in that they will not go through the hustle of trying to find a working solution for both them and the other partner. This may also give the avoiding partner time to work on other things which may be of more importance than resolving conflicts which may at the end not work on their way.

 

INTER-CULTURAL COMMUNICATION

Intercultural communication in business world is the skills developed by business people to enable them communicate and carry out business with effectiveness throughout the world. Intercultural means the communication will focus on different type of people with different type of knowledge, languages, believes, political environment and even different ways of conducting business.

Most of the issues which affect our business have become a global thing therefore making intercultural communication a necessity. These issues which include global effect, political conflicts and many more others affect the business in one way or another therefore there is need to pull strings together in order to find solutions to these challenges and without good intercultural communication skills then our chances of making it through are few(O’Rourke, Tule, 2009).

Intercultural communication enables you to learn the values of other cultures which then help you to effectively conduct your business when in that particular area without going against their ways. Learning these values makes one to develop respect as well since you obey their culture and work with what interest them. In business world the best way to win the hearts of consumers is by understanding well what they want and how they carry out their activities and by so doing one can make his/her work much easier.

Developing quality business communications skills is a must in our current world because business has become more than just making profit to something we can relate with more. It is therefore the responsibility of every company to groom people into better business persons who can create a better business world that works easily with anyone.

 

REFERENCE

Keller, M.(Vol. 13) 2013 Issue. Social Media and Interpersonal Communication.Great Valley Publishing Co., Inc.http://www.socialworktoday.com/archive/051313p10.shtml

Vertino, K. (2014) Effective Interpersonal Communication:www.nursingworld.org

Michael A. (2014) Gross Negotiation and Conflict Management Research. http://onlinelibrary.wiley.com/journal

Corkindale, G. (2007) How to Manage Conflict: U.S.A. Harvard Business Review.https://hbr.org/2007/11/how-to-manage-conflict/

Scollon, R. Scollon, S.W. Jones, R. H. (2012) Intercultural Communication: A Discourse Approach: U.S.A. Wiley Blackwell.

O’Rourke, J. Tulej, E. (2009) Module 4: Intercultural Communication for Business: U.S.ACengage Learning.

Anthony, L. (2010) Effective Communication & Conflict Resolution:http://smallbusiness.chron.com.html

Gregory, A. (2010) 12 Secrets of Effective Business Communication.http://www.noupe.com/business-online/12-secrets-of-effective-business-communication.html

Anderson, A. R.(2013) Successful Business Communication: It Starts At The Beginning: http://www.forbes.com/sites

Browne, O’B. (2012)The Smile Factor and International Business: http://www.huffingtonpost.com/news/intercultural-com